2nd Line Support Engineer

Southend-on-Sea, Essex

Are you an experienced IT professional looking to elevate your career in a dynamic and supportive environment? I'm working with a leading business in Southend that require a dedicated 2nd Line Support Engineer to join their team, on a permanent basis.

This role offers a chance to apply your technical expertise and provides a pathway for significant career growth and skill enhancement. The successful candidate will be part of a busy Service Desk, where the ability to work efficiently under pressure and deliver exceptional customer service is prioritised. This role is ideal for someone who thrives in a fast-paced setting and is eager to take on new challenges.

Key Responsibilities:

- Provide 2nd line IT support: Resolve issues and ensure seamless IT operations.

- Customer Engagement: Offer professional and effective support to customers.

- Team Collaboration: Work with team members to manage and resolve Service Desk tickets.

- System Administration: Maintain and administer Microsoft 365, AzureAD/EntraID, and Active Directory.

- Windows Support: Support Windows 10 and 11 environments, ensuring systems are up-to-date and secure.

- IP Networking: Manage tasks including DNS and DHCP configurations.

- Virtualisation Tools: Utilise Hyper-V and VMware.

- Email Systems: Administer Exchange Server to maintain robust email communication systems.

- Service Desk Systems: Competence in using Service Desk ticketing systems.

This role is an excellent fit for an IT professional who is passionate about technology and eager to develop their career. Please apply for more information £30000 - £37500/annum

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