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| To apply for this job click on the button below the job description. |
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| Location: |
Cardiff, South Glamorgan |
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| Salary: |
£30-33,000 + benefits |
| Company: |
Clarehill Associates |
| Job type: |
Permanent |
| Date posted: |
unspecified |
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Experienced 1st and 2nd Line Support analyst required to join a large global organisation based in Cardiff.
You will be required to support and maintain the network infrastructure;Providing 2nd line Hardware and Software IT Support for Servers, PC's,laptops, Phones, Copiers, Printers etc. and 1st line support whennecessary; Liaison with suppliers for hardware faults; Installation ofsoftware applications on desktop and portable PC's; Placing orders(under the direction of team leader) for software and hardwarerequirements; Installation and configuration of network copiers andprinters; Monitoring email system; Creating and maintaining systemsdocumentation to ensure efficient response and to share knowledge;Providing computing advisory services for internal customers;Collaborating, as appropriate, with other teams in developing andsupporting IT facilities and services, including the development oftraining and learning material; Installation of PC's and Laptops; -Other duties will include: Ensuring that problems are satisfactorilyresolved within agreed time scale and allocated priorities; Supportingthe maintenance of the team's work plan so that it is up; to date andprovides a sound basis for review and improvement within the team;Assist in the evaluation of new and emerging technologies and theirpossible implementation; Others tasks of an appropriate nature that maybe required which are consistent with the nature and grade of the post.
Thefollowing skills and experience is essential; Proven IT knowledgeincluding experience of the following; Troubleshooting Windows2000/2003 Servers; Troubleshooting MS Exchange 2000/2003; Installing,configuring and maintaining Windows 2000/XP; Daily administration ofActive Directory; Troubleshooting of Active Directory, Group Policies,DHCP and DNS; Installing, configuring and troubleshooting mainstreamapplications such as Microsoft office Professional,
Installing,configuring and troubleshooting IT hardware ; Structured cable patchmanagement; Anti-virus products; Supporting multi-functional devices;Professional certification such as MSCA or equivalent.
The following experience is desirable; Professional certification such as MCDST equivalent. |
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| Ref: |
CWJobs/23LS |
| Contact: |
George Jamison |
| Email: |
info@ch-associates.co.uk |
| Address: |
10 Park Street, Bristol, Avon, BS1 5HX |
| Telephone: |
0117 907 4736 |
| Fax: |
unspecified |
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