POSITION RESPONSIBILITIES

We are seeking a candidate with the following qualifications for its ASP hosting division. The candidate will work out of our corporate offices in Chantilly, VA.  The ASP Operations Engineer will be esponsible for supporting day to day operations of ASP. Specifically, s/he will:

• Provide 24 x 7 support to ensure the successful operation of ASP environment
• Perform 24 x 7 monitoring of hosted client applications, ASP network and other related devices that are used to support our environment.
• Identify, troubleshoot, and close service requests for routine client issues
• Follow all tickets to resolution, even if troubleshooting requires additional assistance.
• Meet response time guarantees 
• Escalate difficult service requests to Senior Operations, ASP Engineering or Q/A based on the type of issue
• Perform basic hardware software installation, upgrades and migrations based on approved standards
• Perform basic administration on hosted client systems and other related devices that are used to support our environment.
• Document all said responsibilities in our corporate tracking system and other specified ASP systems
• Provide solutions for common errors with software
• Provide feedback and suggestions to management for process improvement and critical metrics
• Attend appropriate job skills training seminars and classes

QUALIFICATIONS

• 1-3 years relevant experience
• Bachelors degree preferred, 4-year degree or equivalent experience required
• Experience with Linux (preferably Red Hat) and with Windows system administration.
• Experience with Oracle Administration
• Experience with Web and Application server technology
• Experience with UNIX shell scripting
• Experience with Java and Perl a plus
• Excellent written and verbal communication skills
• Possess basic understanding of Linux, Solaris, Windows Operating systems; Database administration (MySQL, MSSQL and Oracle) and querying