Job Details

Date
May 16

Req Number
CSG: BPO: Core Technology 71411

Location
Bangalore,Bangalore

Job Title
Support Engineer Hardware

	Description
	General Duties and Responsibilities for S/w support: • Install and troubleshoot software applications developed in-house within ACS. • Complete responsibility for maintaining and provide first level support to end customers. • The candidates will front-end all calls from customers. • Should be able to attend to support requests with-in a 2 hour window. • Follow guidelines for troubleshooting and document all problems in daily maintenance log as well as all actions taken to ensure smooth operation. • Familiarity with a Helpdesk ticketing software a plus. • Notify users of any expected system downtime or outages. • Support team works 24 x 7. The person should be willing to work in shifts. Shift may fall on a weekend.

	Education and Typical Years of Experience
	Support Engineer should have ability to support a large and complex system that has different components from multiple vendors. Candidate should be able to diagnose and troubleshoot faults as well as perform preventive and corrective maintenance as required. • Knowledge of Microsoft operating systems - Windows 2000/2003 Server and other Microsoft networking technologies. • Knowledge of DELL server hardware, system software, SCSI and RAID. • Knowledge of Microsoft SQL Server, IIS and APACHE server. • Familiarity with network design and technologies including TCP/IP, VPN, Ethernet, encryption, SSL. • Expert system troubleshooting skills • Expert knowledge of network security practices and technologies • Must be familiar with regulatory compliance, writing policies and procedures. • Must be very familiar with software used to monitor and manage server systems • Must be an expert with common office software including Word, Excel and Visio in a Microsoft Windows environment. • Must have excellent verbal and written communication skills in English General Duties and Responsibilities: • Complete responsibility for maintaining and providing first level hardware support to end customers. • Follow guidelines for troubleshooting and document all problems in daily maintenance log as well as all log all actions taken to ensure smooth operation. • Notify users of any expected system downtime or outages. • Install all software patches and virus scanner updates • Perform installations from remote. • Should be able to set up, configure, deploy and maintain server class hardware and software. • Responsible for all server-side applications • Responsible for system security • Responsible for user account administration on all the servers • Troubleshoots and resolves server application performance issues • Responsible for upgrades, patches, and rolling out of new applications and equipment • Researches, recommends, and implements best practices • Maintains server documentation • Monitors server performance • Performs other duties as assigned by manager • Need to work in a 24x7 operation with shift rotation. • This position will require both scheduled and non-scheduled after-hours availability.

	Special Requirements
	Requirements: • College degree preferred, with a minimum of 2 years college education or equivalent education and experience. • Minimum 1 year of work experience. • Must be fluent in English.

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ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

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