Job Details

Date
Apr 22

Req Number
CSG: ITO: Service Delivery 71119

Location
Bangalore, India

Job Title
Infrastructure Management Analyst

	Description
	An intermediate-level professional, the Infrastructure Management Analyst is a fully qualified individual contributor who applies a broad knowledge of systems programming/analysis concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of more large, complex systems) and perform a standard range of system operations activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide functional guidance to less experienced staff. Provides functional and technical expertise to formulate computer system scope and objectives develops and/or modifies procedures to solve problems using information systems. Prepares documentation for computer operations/programs sequencing, performs multiple software functions and supports hardware platforms. Assignments are in technical, scientific and business functional areas. Duties & Responsibilities:- Analyzes, modifies and/or designs computer programs across mainframe, midrange, client server and desktop platforms, to ensure user requirements/program objectives are met. ? Develops documentation including the use of flowcharts, project specifications, diagrams to translate user requirements into programming language; develops/modifies illustrations of program sequences necessary to meet user requirements. Analyzes new and existing vendor software; provides installation, maintenance and customization of vendor software as required. Develops and recommends alternative programming approaches to realize desired specifications and/or enhancements based on user requirements. Performs feasibility studies, life cycle analysis and/or cost/benefit studies. Consults with end user to identify current operations procedures and clarify program objectives. Monitors computer program performance to detect errors; applies testing procedures/methodologies (e.g., diagnostic software) and provides interpretation of data. Provides input during client strategic planning (as required) as part of technical expertise. May provide guidance to and assist in the training of less experienced staff; provides hardware/software training as required. Maintains industry/technical knowledge base and facilitates/maintains industry relationships.

	Education and Typical Years of Experience
	A Bachelor's degree in a related technical field or equivalent work experience. Minimum 3-5 years of progressively responsible related technical experience, including at least 1year computer/systems design experience in a large-scale computer/systems environment and at least 6 months software installation, maintenance and customization experience. ? Proficiency using personal computer and associated work station/computer-assisted tools, etc. ? Demonstrates commitment to providing customer-focused quality service.

	Special Requirements
	Skill set is : Primary - BMC Patrol w/ KM admin support Secondary - Oracle DBA experience Also desired – Perl development Technical Project Management

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